Terms and Conditions

ORDER POLICIES

Due to the custom nature of our items, the following terms will apply to all orders:

1. All sales are final sale unless the item arrives to you damaged. Please email before ordering should you have a specific question about a product.  You can email us at info@wynnaustincollection.com

2. Orders can take from one to four weeks before it is ready to ship to you, depending on the designer and the time of year. If you need an item by a certain date, please email us info@wynnaustincollection.com with the date and your phone number BEFORE you place the order so that we can speak with the designer that day to request a specific date of delivery.

3. If you need to cancel or change an order please do so within 24 hours of placing the order. This must be done by emailing info@wynnaustincollection.com with your order information. Please be sure to include your name and telephone number. Any order not cancelled within 24 hours may already be in production and will not be refunded.

4. We accept MasterCard, Visa via Paypal. We do not accept checks or money orders.

5. We currently accept online orders within the USA and Canada. We happily accept international orders via email. Simply email info@wynnaustincollection.com with the items that you would like to purchase and an invoice will be emailed to you with your shipping charges included. The invoice will be Visa or Mastercard via Paypal.  Shipping charges will vary per country and are based on weight.

SHIPPING

Should you have a question about your order please email info@wynnaustincollection.com

RETURNS AND EXCHANGES

We do not accept returns or exchanges of any kind unless the items ordered are damaged upon arrival. Feel free to email info@wynnaustincollection.com  before placing your order should you have a question about a product.